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Privacy Policy

Last Modified: January 2026

  1. Introduction and Commitment to Privacy

Protecting your privacy is as important to us as it is to you. At National Tickets Global, we respect the trust you place in us when sharing your personal information. This Privacy Statement explains why and how we collect, use, and store your personal information to ensure our processing is transparent, secure, and compliant with relevant data privacy legislation.

  1. Compliance with Legislation

Our processing of personal information is conducted in conformity with the privacy legislation of the countries in which we operate. This includes, but is not limited to:

  • The Data Protection Act of Zimbabwe.
  • The Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
  • The Data Protection Act, 2021 of Zambia.
  1. What Information We Collect

We collect personal information directly from you when you interact with our Website, mobile applications, or licensed agents. This information includes:

  • Personal Identifiers: Full names, contact details (phone number, WhatsApp, email), and next of kin details.
  • Travel Documents: Photos or copies of valid passports for flight and cross-border bus bookings.
  • Financial Information: Payment confirmation details, including EcoCash/InnBucks/OneMoney/Omari confirmation messages, bank deposit slips, and Paynow reference numbers.
  • Booking Data: Passenger Name Records (PNR), travel itineraries, and transaction history.
  1. How We Use Your Information

Your personal information is processed for specific, lawful purposes related to our travel agency services:

  • Booking Services: To search for, reserve, and issue bus and airline tickets.
  • Communication: To send you travel itineraries, PNR references, and payment deadlines via WhatsApp, SMS, or email.
  • Payment Verification: To confirm receipt of funds before final ticket issuance.
  • Support: To manage your inquiries and provide assistance with rebookings or cancellations.
  • Feedback: To follow up after your travel and ensure a seamless experience.
  1. Information Sharing and Disclosure

As an intermediary travel agency, we share your information with third-party carriers (Airlines and Bus Operators) to fulfill your booking request:

  • Third-Party Suppliers: Your details are shared with operators such as Eagle Liner, City Link, InterCity Xpress, Fastjet, Airlink, and others chosen for your journey.
  • Legal Obligations: We may disclose information if required by law or to protect the rights and safety of our company and customers.
  • No Sale of Data: We do not sell your personal information to third parties for marketing purposes.
  1. Data Security and Storage

We value your privacy and are committed to protecting it through secure technological and operational measures.

  • Secure Platforms: We use a centralized CRM and specialized agent dashboards to process and store your data securely.
  • Access Control: Access to your personal information is restricted to authorized agents and personnel involved in your booking process.
  • Breach Notification: In the event of a data breach affecting your privacy, we will follow legislative guidelines to inform you and the relevant local supervisory authority.
  1. Your Privacy Rights

Depending on your jurisdiction, you have specific rights regarding your personal information:

  • Access and Correction: You have the right to request access to the information we hold about you and correct any inaccuracies.
  • Data Portability (Zambia): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Unsubscribe: You may opt out of future marketing communications or SMS updates at any time.
  1. Children’s Privacy

If you are under the legal age of majority in your country (typically 18 years), you must obtain parental or legal guardian consent before using our services or providing personal information.

  1. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

  • Address: 16A Old Enterprise Road, TotalEnergies Service Station, Newlands Shops, Harare, Zimbabwe.
  • Contact Centre: +263 8677 900 600.
  • Email: support@nationaltickets.co.zw

 

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