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Terms of use

TERMS OF USE

Last Updated: January 2026

  1. IMPORTANT NOTICE AND BINDING AGREEMENT
  • 1.1. Acceptance of Terms: Please read these Terms of Use carefully. Your use of the services provided by National Tickets Global (Pvt) Ltd (“the Company,” “we,” “us,” or “our”) via our website (nationaltickets.co.zw), mobile applications, or through our licensed agents is subject to the version of these terms current at the time of your use.
  • 1.2. Binding Contract: These terms constitute a valid, binding, and enforceable contract between you (“the User,” “the Customer,” or “you”) and the Company. If you do not agree to be bound by these terms, you must leave the website and cease using our services immediately.
  • 1.3. Legal Capacity: Use of our services requires that you are at least 18 years of age and of full legal capacity. If you are under 18, you must obtain advance authorization and consent from a parent or legal guardian to be bound by these terms.
  1. SCOPE OF INTERMEDIARY SERVICES
  • 2.1. Agency Role: National Tickets Global acts solely as an intermediary travel agency. We provide booking services for third-party carriers, including luxury coach buses (e.g., Eagle Liner, City Link, Intercape) and airlines (e.g., fastjet, Airlink, Ethiopian Airlines).
  • 2.2. Third-Party Supplier Terms: You acknowledge that the Company does not own, operate, or manage any transport vehicles. Your travel is governed by the specific terms and conditions, baggage policies, and carriage rules of the third-party operator.
  • 2.3. Aggregator Disclaimer: As an aggregator, we rely on data provided by carriers. We strive for accuracy but are not liable for discrepancies in schedules or pricing caused by delays in third-party system updates.
  1. BOOKING AND PAYMENT PROCEDURES
  • 3.1. Inquiry and PNR: Upon your inquiry via WhatsApp, phone, or website chat, a Passenger Name Record (PNR) is generated. A PNR is a reservation reference and does not constitute a final ticket.
  • 3.2. Payment Confirmation: Tickets are only issued once full payment is confirmed.
  • 3.3. Accepted Payment Methods: We accept payments via EcoCash, InnBucks, OneMoney, O’mari, Paynow, Visa, MasterCard bank transfers, and cash at all our outlets.
  • 3.4. Accuracy of Information: It is the customer’s responsibility to ensure that all travel details (names as they appear on ID/passports, dates, and routes) are correct before confirming the travel itinerary.
  1. CANCELLATIONS, REFUNDS, AND REBOOKING
  • 4.1. Technical Issue Refunds: In line with international standards, if a “Technical Issue” (e.g., failure to deliver a ticket after confirmed payment) occurs, the Company will provide a 100% refund.
  • 4.2. Voluntary Cancellations: For user-initiated cancellations, the Company follows a strict “3-Hour Rule.” Requests must be made at least 3 hours before the scheduled departure. All approved refunds are subject to a 20% administrative cancellation fee, or Operator rules apply, whichever is more restrictive.
  • 4.3. Expired Tickets: If a cancellation request is made after the operator’s cutoff time, the ticket is considered “Expired” and has no cash value (the “Deal Lost” provision).
  • 4.4. Rebooking: Requests must be made as per the operator’s rules. Customers are responsible for paying the operator’s rebooking fee plus any price difference (“top-up”).
  1. INTELLECTUAL PROPERTY AND SOFTWARE PROTECTION
  • 5.1. Proprietary Content: All software, search algorithms, logos, and the “anytime. everywhere” branding are the exclusive property of the Company.
  • 5.2. Prohibited Acts: You may not use automated systems (“crawlers” or “scrapers”) to harvest data or prices from our website.
  • 5.3. Software Disclaimer: The platform is provided on an “AS-IS” basis. We are not liable for losses resulting from server downtime, software bugs, or technical interruptions that delay ticket issuance.
  1. LIMITATION OF LIABILITY AND INDEMNITY
  • 6.1. General Limitation: TO THE MAXIMUM EXTENT PERMITTED BY LAW, NATIONAL TICKETS GLOBAL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL LOSSES, INCLUDING PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE SUSTAINED IN THE COURSE OF TRAVEL.
  • 6.2. Supplier Failure: We are not responsible for the failure of an Operator to perform, including delays, breakdowns, or cancellations.
  • 6.3. Indemnity: You agree to indemnify the Company against any legal claims arising from your breach of these terms or failure to provide valid travel documents (Passports/Visas) for cross-border travel.
  1. EXHAUSTIVE FORCE MAJEURE (ACTS OF GOD)
  • 7.1. Performance Suspension: The Company is not liable for failures caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, border closures, national power grid failure, or mobile money network outages.
  • 7.2. Timelines: During a Force Majeure event, standard refund processing timelines are suspended.
  1. AGENT CODE OF CONDUCT
  • 8.1. Authorized Agents: Only bookings processed via our official Agent Login portal are valid.
  • 8.2. CRM Documentation: Every transaction must be recorded in our CRM. Any “offline” or “manual” payment not confirmed by a PNR and itinerary is at the User’s own risk.
  1. GOVERNING LAW AND JURISDICTION
  • 9.1. Jurisdiction: These terms are governed by the laws of the Republic of Zimbabwe. Any disputes shall be subject to the exclusive jurisdiction of the courts in Harare.

 

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